Services Cookie Policy

Last revised: March 9, 2020

This Services Cookie Policy (“Policy”) describes how Catalant Technologies, Inc. (“Catalant”) uses cookies on app.gocatalant.com (the “Catalant Platform”) and the Catalant Platform Services (as defined in the Services Privacy Notice) (the “Services”). We recommend that you also consult our Services Privacy Notice for additional information on how we collect and use information collected from the Services. 

We may modify this Policy from time to time. Your continued use of the Services will signify your acceptance of this Policy. For a prior version of this Policy, click here.

What are cookies and why do we use them?

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. Cookies allow you to navigate between pages efficiently, remember your preferences, and generally improve your browsing experience. Some cookies will only be used if you use certain features or select certain preferences, and some cookies will always be used. 

Cookies set by the website owner are called first party cookies. For example, we use cookies within the Catalant Platform to understand session information, improve user experience within the Catalant Platform, and track and analyze usage, navigational and other statistical information. You can control the use of cookies at the individual browser level. If you elect not to activate a cookie or to later disable cookies, you may still use the Services, but your ability to use some features or areas of the Services may be limited.

Cookies set by parties other than the website owner are called third-party cookies. Third-party cookies enable third party features or functionality to be provided on or through the Services (e.g. advertising, interactive content and analytics). The parties that set these third-party cookies can recognize your computer or other devices both when you visit the Catalant Platform and also when you visit certain other websites.

What are other tracking technologies used?

Cookies are not the only way to recognize or track users. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognize when you have visited the Catalant Platform or opened an e-mail that we have sent you. This allows us, for example, to monitor the traffic patterns of users from one page within the Catalant Platform to another, to deliver or communicate with cookies, to understand whether you have come to the Catalant Platform from an online advertisement displayed on a third-party website, and to improve performance of the Services. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

What types of cookies do we use and how do we use them?

Essential Cookies. These cookies are required for the operation of the Catalant Platform. For example, cookies are necessary when you log in to the Catalant Platform.

Analytical/Performance Cookies. These cookies allow us to recognize and count the number of users and to see how users move around the Catalant Platform when they are using it. This helps us to improve the way the Services works, for example, by ensuring that users are finding what they are looking for easily.

Functionality/Preference Cookies. These cookies recognize you when you return to the Catalant Platform. This enables us to personalize our content for you and remember your preferences.

Targeting/Advertising Cookies. These cookies record your visit to the Catalant Platform, the pages you have visited and the links you have followed. We will use this information to build profiles of your interests for targeted marketing. We use retargeting vendors to advertise in ways that are relevant and personalized to you. You allow us to use any information you have provided to us to serve a relevant ad to you. If you consented to receiving Catalant marketing materials in connection with the submission of a form on the Catalant Platform, we may use that information for personalization and retargeting. To opt out of this personalized experience, you can update your cookie settings in your browser settings as described below.

Cookies may be either persistent cookies or session cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. 

Below is our current first and third-party cookie list. You acknowledge that this information may contain inaccuracies or errors and is subject to change without notice. We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

First Party Cookies

Website Name Cookie Name Cookie Purpose Cookie Duration Category
.app.gocatalant.com ss This represents the current session and stores information relative to certain user settings and authentication state. Session Functionality/Preference
.app.gocatalant.com tz Cookies starting with “uu” on the Catalant app (uu0, uu1, etc.) represent information about current and past authenticated user sessions, one cookie for each identity. 30 days Essential
.app.gocatalant.com uu0 We convert times to a user’s local timezone for convenience. This cookie stores the user’s timezone. Session Functionality/Preference
.app.gocatalant.com keen Keen is pageview tracking for aggregate analytics about web site performance and navigation. 1 year Analytics
.app.gocatalant.com saml_company_domain For our customers with Single Sign On enabled, the saml_company_domain cookie allows Catalant to manage generic and vanity URLs for authentication. Session Essential
.app.gocatalant.com prodperfect_session Our testing framework records and replays patterns about user traffic on our web application to inform the critical flows and prioritize their reliability. 1 day Functionality/Preference
.app.gocatalant.com saml_r For our customers with Single Sign On enabled, the saml_r cookie stores a redirect URL for after the authentication handshake in case the request passes through a company’s vanity URL. Session Essential

Third Party Cookies

Website Name Cookie Name Other Information
.gocatalant.com

Bizible
_biz_uid
_biz_flagsA
_biz_sid
_biz_nA
_biz_pendingA

Crazy egg
_ceir

Fullstory
fs_uid

Google analytics*
_ga
__utma
__utmz
_gat_UA-39846103-3
_gid

Google Tag Manager*
_gcl_au

Marketo
_mkto_trk

ZopIM Zendesk
__zlcmid

Iter_id

See Website Cookie Policy for more information.

*For more information, see Google’s help pages and privacy policy.

How can I control cookies?

You can generally activate or later deactivate the use of cookies through functionality built into your web browser. If you choose to reject cookies, you may still use our Services though your access to some functionality and areas of the Services may be restricted. To learn more about how to control cookie settings through your browser:

  • Firefox: Click here to learn more about the “Private Browsing” setting and managing cookie settings;
  • Chrome: Click here to learn more about “Incognito” and managing cookie settings;
  • Internet Explorer: Click here to learn more about “InPrivate” and managing cookie settings; or
  • Safari: Click here to learn more about “Private Browsing” and managing cookie settings.

You can find more information about cookies and how to manage them at http://www.allaboutcookies.org/.

Contact Us

If you have questions or concerns regarding this Policy or about Catalant’s privacy practices, please contact us by email at privacy@gocatalant.com, or at:

Legal Department
Catalant Technologies, Inc.
25 Thomson Place, 3rd Floor
Boston, MA 02210