Program Support

Engineering value, delivering success.

Our adaptive service model helps you maximize value from using the platform

You don’t have to do it alone.

LEARN

Discovery &
Program Design

  • Assess current state, including processes for identifying and engaging resources to complete projects
  • Identify customer goals and business objectives
  • Define governance structure and high-level timing

BUILD

Platform Design
& Configuration

  • Finalize platform design, including key workflows and custom configurations
  • Conduct functional testing
  • Confirm successful platform configuration with core team
  • Import project and employee data

MEASURE

Onboarding
& Training

  • Establish clear guidelines and best practices for platform use
  • Communicate purpose and value of the platform to target user populations

SCALE

Steady State
Management

  • Drive user engagement and project completion through the platform
  • Ensure that the right internal and external resources are placed on the right projects
  • Expand platform reach to new user populations

We’re here to help.

Dedicated Catalant team members partner with you to design a program, implement the platform, onboard stakeholders, and drive adoption. Our operating system is part process, part configurable technology.

catalant-program-support-3

Business Transformation

Catalant | Business Transformation

Before you decide to partner with us, we diagnose where and how our platform and program support can drive the most value across critical initiatives aimed at key business outcomes.

Key Activities

  • Discovery Workshop: program goals & value creation
  • Design Session: program design & governance

Professional Services

Catalant | Professional Services

Once we decide to work together, we gather technical and process requirements to support key workflows, using best practices to enable faster time to value and easier internal alignment.

Key Activities

  • Workshop: platform configuration & core workflows
  • Feedback session: platform demonstration & user testing
  • Training: admin user education sessions
  • Training: user education & engagement sessions (by role)
  • Launch: communications roll-out, user education & help center

Customer Success

Catalant | Customer Succcess

Post-launch, we provide ongoing support to drive user engagement and ensure completion of work.

Key Activities

  • Biweekly Core Team Check-ins: engagement metrics assessment & program risk identification
  • Bimonthly Steering Committee Meetings: program goals progress assessment
  • Quarterly Executive Business Reviews: program roadmap and goals assessment

Network Strategy

Catalant | Network Strategy

At any point, fill capacity or capabilities gaps with facilitated access to external resources with the capabilities that you need to execute your critical work.

Key Activities

  • Needs Assessment: accessing external resources
  • Process Design Session: engaging external resources