Program Support to Help You Get the Most from the Catalant Platform

Program Support

Engineering value, delivering success.

Our adaptive service model helps you maximize value from using the platform

Contact Sales

Schedule a Call

You don’t have to do it alone.

LEARN

Discovery &
Program Design

Assess current state, including processes for identifying and engaging resources to complete projects
Identify customer goals and business objectives
Define governance structure and high-level timing

BUILD

Platform Design
& Configuration

Finalize platform design, including key workflows and custom configurations
Conduct functional testing
Confirm successful platform configuration with core team
Import project and employee data

MEASURE

Onboarding
& Training

Establish clear guidelines and best practices for platform use
Communicate purpose and value of the platform to target user populations

SCALE

Steady State
Management

Drive user engagement and project completion through the platform
Ensure that the right internal and external resources are placed on the right projects
Expand platform reach to new user populations

We’re here to help.

Dedicated Catalant team members partner with you to design a program, implement the platform, onboard stakeholders, and drive adoption. Our operating system is part process, part configurable technology.

Business Transformation

Before you decide to partner with us, we diagnose where and how our platform and program support can drive the most value across critical initiatives aimed at key business outcomes.

Key Activities

Discovery Workshop: program goals & value creation
Design Session: program design & governance

Professional Services

Once we decide to work together, we gather technical and process requirements to support key workflows, using best practices to enable faster time to value and easier internal alignment.

Key Activities

Workshop: platform configuration & core workflows
Feedback session: platform demonstration & user testing
Training: admin user education sessions
Training: user education & engagement sessions (by role)
Launch: communications roll-out, user education & help center

Customer Success

Post-launch, we provide ongoing support to drive user engagement and ensure completion of work.

Key Activities

Biweekly Core Team Check-ins: engagement metrics assessment & program risk identification
Bimonthly Steering Committee Meetings: program goals progress assessment
Quarterly Executive Business Reviews: program roadmap and goals assessment

Network Strategy

At any point, fill capacity or capabilities gaps with facilitated access to external resources with the capabilities that you need to execute your critical work.